Privacy Policy

1. Who We Are

TechSage Labs ("TechSage," "we," "our," or "us") operates the website techsagelabs.com and associated services. We are based in India and sell robotics and IoT learning kits along with educational content.

2. Information We Collect

We collect the following information when you use our website or place an order:

• Personal details: Name, email address, phone number, and shipping address — provided when you place an order.
• Payment information: Processed securely through our payment provider. We do not store your card details.
• Usage data: Pages visited, browser type, and device information — collected automatically to improve our website experience.
• Communication data: Any emails or messages you send us, including support queries and feedback.

3. How We Use Your Information

• To process and deliver your orders.
• To send order confirmations and shipping updates.
• To respond to your questions and support requests.
• To improve our website, products, and tutorials.
• To send occasional product updates (only if you opt in). You can unsubscribe at any time.

4. How We Protect Your Data

We use industry-standard security measures to protect your personal information. Payment processing is handled by third-party providers who comply with PCI-DSS standards. We do not sell, rent, or share your personal data with third parties for marketing purposes.

5. Cookies

We use essential cookies to keep our website functional (e.g., your cart contents and login status). We may also use analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings at any time.

6. Third-Party Services

We use trusted third-party services for payment processing, email delivery, and website analytics. These services have their own privacy policies and handle your data only as needed to perform their services.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Withdraw consent for marketing communications.

To exercise any of these rights, email us at hello@techsagelabs.com.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. If we make significant changes, we'll notify you via email or a notice on our website.

9. Contact Us

If you have questions about this Privacy Policy, contact us at hello@techsagelabs.com.